Gates Aviation Consulting

Operations & Terminal Management

This area of expertise may be of value to a start-up enterprise, or an established operator looking for interim assistance.

Full complement of operational expertise available to suit existing and start-up businesses. Ground operations support activity, customer service and facilitation and a range of airline ground operations management services.
Call centre strategy and management.
Managing and motivating customer service teams in the air and on the ground.
Resource planning and budgeting.